Privacy and Personal Data Policy
This Privacy and personal data policy describes how Real Relief Health ApS collects, uses, processes and protects your personal information when you visit and make purchases on https://realreliefstore.com . We undertake to process your information in accordance with applicable law, including General Data Protection Regulation (GDPR), Data Protection Act and other relevant EU and national legislation.
DATA RESPONSIBLE
Real Relief Health ApS, Essen 26, 6000 Kolding, CVR no.: 25693922 is the data controller for the collection, processing and use of your personal data.
PROTECTION OF PERSONAL INFORMATION
When you use our website, we collect information to customize and improve our content and optimize your user experience. We only process your information when necessary, and we only store it for as long as it is relevant to the purpose for which it was collected - or as long as the law requires. If you want to limit or remove our access to your information, you can delete your cookies and refrain from further use of the website. Below we explain what information we collect, its purpose, and with whom we may share it, as well as your rights and complaints instructions.
1. WHAT IS PERSONAL DATA?
Personal data is any information that can be used to identify a natural person, either directly or indirectly. This includes, for example, name, address, email, telephone number, IP address and purchase information.
When you use our website Real Relief Health ApS , we collect and process a number of personal data. This typically happens in the following situations:
- When you access our website and interact with its content.
- If you sign up for our newsletter.
- When you participate in competitions, surveys or promotions.
- When creating a user account or subscription.
- When you purchase a product or use our services.
We only process your information in accordance with applicable law and with respect for your privacy.
2. INFORMATION WE COLLECT AND WHY
In order to provide you with our products and services, we collect and process certain personal data. This includes both information you provide to us and information collected automatically when you use our website.
We may also use cookies to keep track of your shopping cart and improve your user experience.
PURPOSE OF COLLECTING INFORMATION
We collect information to:
- Identify yourself as a user.
- Process and complete your purchases and payments.
- Deliver the requested products or services, such as newsletters.
- Improve our content, customer service and user experience.
- Display relevant ads and optimize marketing (only with your consent).
WE COLLECT AND PROCESS YOUR PERSONAL DATA WHEN YOU:
- Visit our website.
- Completes a purchase of our products.
- Creates an account.
- Sign up for our newsletter.
- Send us questions, complaints or feedback.
3. COOKIES AND TRACKING
We use cookies and similar tracking technologies to improve your experience on our website in accordance with the E-Privacy Directive and GDPR.
What are cookies?
Cookies are small text files that are stored on your device to remember settings, keep statistics and target ads.
You can:
Block or delete cookies in your browser settings.
Reject non-essential cookies via our cookie banner.
Opt out of personalized advertising here:
island Facebook: Change settings
island Google: Change settings
NOTE: If you block cookies, some functions on the website may be limited.
AUTOMATICALLY COLLECTED INFORMATION (Device Information)
When you visit our website, we automatically collect certain technical information, such as:
- Your unique device ID.
- IP address and geographic location.
- Browser and device information.
- Pages visited and click behavior.
We also use web beacons, tags and pixels (e.g. Facebook pixel, Google Analytics) to analyze user behavior and optimize our marketing.
Information you provide yourself
When you make a purchase or sign up for our newsletter, we process:
- Name
- Postal address & possibly delivery address (if they differ from each other)
- Email & phone number
- Payment information
We only process this information if you have given explicit consent.
4. HOW DO WE USE YOUR INFORMATION?
We use your personal data for the following purposes:
- Order processing : In order to deliver the product or service you have purchased, we collect your contact information, such as name, address, email and telephone number.
- Payment : When making a payment, we collect your name, payment information, and IP address. This information is used solely to complete your payment. Some information is shared with our payment provider [Insert payment system], including transaction amounts and billing information.
- Improving our website : We analyze visitor behavior to optimize the user experience.
- Marketing : If you have given your consent, we will send you newsletters and offers via email. You can unsubscribe at any time via the link in our emails.
NOTE: You can always unsubscribe from newsletters via the link in our emails.
5. BASIS OF PROCESSING & PURPOSE
When you create an account or make a purchase at Real Relief Health ApS, you submit personal information such as name, email, and address to verify your identity and fulfill your order.
We process your personal data on the following basis:
- Contractual obligations : To fulfill your order and deliver the products or services you have purchased.
- Legitimate interest : To analyze user behavior on our website and prevent fraud.
- Consent : To send marketing emails, such as newsletters and offers, if you have given consent.
You have the right to withdraw your consent at any time, as described in Section 11 "Your Rights."
NOTE: If you withdraw your consent, it will not be possible to complete purchases on the webshop until we receive the necessary information from you again.
6. HOW LONG DO WE KEEP PERSONAL INFORMATION?
The information is stored for the period permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the purpose of the storage. It is therefore not always possible to specify a general timeframe for when information is deleted.
But as a customer and user, you always have the right to have your data corrected or deleted.
If you request deletion, we will delete and remove your information within a maximum of 32 days and you will receive a confirmation to the email you have contacted .
We will store your account information for as long as you wish to have an account with us. We will store your information in 2 years after your last purchase, unless the law requires longer storage.
7. TRANSFER OF INFORMATION TO THIRD PARTIES
Data about your use of the website, which advertisements you receive and possibly click on, geographical location, gender and age segment, etc. are disclosed to third parties to the extent that this information is known. Disclosure of personal data such as name and email, etc. will only occur if you consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.
S hopify as a Data Processor
As part of our use of the Shopify platform, we use Shopify as a data processor to host our webshop. Shopify processes personal data on our behalf in accordance with their privacy policy, which you can read here : https://www.shopify.com/dk/legal/privacy . Shopify protects your data and uses appropriate security measures.
We do not sell your personal information to third parties. However, we share your information with trusted third-party suppliers who help us provide the requested products and services, such as operating our webshop and processing payments. We do not transfer your personal information to third countries unless this is necessary to fulfill our contractual obligations or due to legal requirements.
We use external data processors to assist us in operating and administering our website. These data processors process your personal data on our behalf and only in accordance with our instructions and applicable law, including GDPR. We have entered into data processing agreements with all of our data processors to ensure that they protect your information appropriately.
The data processors we use include, among others:
- Shopify: Hosting our webshop
- Google Analytics: Web traffic analysis
- Payment providers: Ensures secure payment transactions via cards and MobilePay.
8. SECURE PROCESSING OF PERSONAL INFORMATION
We process your personal data securely and confidentially in accordance with applicable legislation, including the General Data Protection Regulation and the Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, degraded or made available to unauthorized persons, misused or otherwise processed in violation of the law.
9. DATA SECURITY
We take data security seriously and have implemented several safeguards to secure your personal information against unauthorized access and misuse.
We protect your data using:
- SSL encryption during data transfer.
- Secure servers, hosted by our trusted partners.
- Strict access restrictions for employees.
These measures ensure that your information remains secure throughout its processing.
10. BREACH OF THE PROTECTION OF YOUR PERSONAL INFORMATION
In the event of a security breach affecting your personal data, we will notify you by email within 72 hours. The email will include information about the scope of the security breach, the specific data affected, and the actions and plans that have been taken to mitigate any potential harm or misuse of your personal data.
11. YOUR RIGHTS
As an EU citizen and as the data subject, you have a number of rights that we must ensure are fulfilled at all times. You have the right to request the following from us:
Right to insight: You can get a copy of the data we have about you.
Right to rectification: You can ask us to correct incorrect information.
Right to erasure: You can request to have your data deleted.
Right to restriction: You can limit how we use your data.
Right to data portability: You can have your data transferred to another provider.
Right to object: You can object to direct marketing.
If you no longer want us to process your personal data, or if you want us to restrict the processing of your personal data, you can also send us a request to this effect to our email address info@realreliefway.com .
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
See instructions in the next section.
12. INSIGHT & COMPLAINTS GUIDE
You have the right to be informed about what personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also withdraw your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to info@realreliefway.com .
If you would like to complain about our processing of your personal data, you also have the option of contacting:
Data Protection Authority
Borgergade 28, 5, 1300 Copenhagen K
+45 33 19 32 00
www.datatilsynet.dk
13. CHANGES TO OUR PRIVACY POLICY
We reserve the right to change or update our privacy policy. The date of our last update will always be displayed.
Last updated: April 8, 2025
14. PUBLISHER
The website is owned and published by:
Real Relief Health ApS
Essen 26, 6000 Kolding, Denmark
Phone: +45 7556 1650
CVR number: 25693922